Shipping and Return Policy
Shipping
Policy
Order Processing
All orders are processed within 1 or 2 business days.
Orders placed on weekends or public holidays are processed the next business
day.
Delivery
Time
- USA: 4–7
business days
- Other
Regions: 30–60 business days
- Delivery
times vary by destination
Delivery time may vary due to customs checks or courier
delays.
Shipping
Charges
Shipping rates are calculated at checkout based on product
weight and destination.
We are also offering Free shipping.
Order
Tracking
After dispatch, you will receive a tracking number via
email.
Tracking becomes active within 24–48 hours.
Customs
& Duties
International customers are responsible for duties, taxes,
or import fees depending on their location.
Return
Policy
Eligibility
Window
We accept returns within 14 days of
delivery.
Return
Conditions
To qualify for a return, items must be:
- Unused
- In
original packaging
- In the
same condition as received
Salt products are natural items; variations in color,
texture, or pattern are not considered defects.
Non-Returnable
Items
- Used
or damaged items
- Customized
or special-order items
- Clearance
or final-sale products
Return
Process
- Contact
us at orders@himalayansaltbrick.com with
your order number and reason for return.
- Our
team will review your request and provide return instructions.
- Once
we receive and inspect your item, we’ll issue a refund or replacement.
Return
Shipping Costs
- If the
return is due to our error (wrong item, damaged product), we cover the
return shipping.
- If the
return is due to buyer preference, the customer is responsible for return
shipping costs.
Refund
Processing Time
Refunds are processed within 3–7 business days after
inspection.
Refunds are issued to the original payment method.
Damaged
or Lost Items
If your package arrives damaged or is lost in transit,
notify us immediately. We will investigate with the carrier and arrange a
replacement or refund.
Return
Exception Policy:
Our Himalayan salt products are handcrafted, natural, and
inherently fragile. To maintain product quality and ensure fair handling, the
following return exceptions apply:
1.
Natural Variations Are Not Considered Defects
Himalayan salt products naturally vary in:
- Color
- Texture
- Veins
and patterns
- Minor
surface irregularities
These natural variations are normal and not eligible
for returns or replacements.
2. Minor
Chips & Rough Edges
Due to the crystalline nature of salt, small edge
chips, micro-cracks, or rough surfaces may occur during manufacturing
or transit. These do not affect performance and are not grounds for a
return.
3.
Moisture-Related Changes
Salt absorbs moisture. The following are not returnable:
- Slight
dampness
- Small
salt shedding or flaking
- Surface
whitening (from humidity)
These are expected characteristics of natural salt.
4.
Heat-Related Changes
Cooking blocks, tiles, and plates may:
- Darken
- Crack
slightly
- Develop
heat lines
These are normal when heated according to usage guidelines
and not considered defects.
5.
Non-Returnable Product Types
The following products cannot be returned due to their
fragile nature:
- Himalayan
salt blocks & tiles
- Salt
cooking plates
- Salt
lamps & salt lamp rocks
- Salt
bowls, glasses, cups
- Salt
massage stones
- Salt
detox domes
Only items damaged beyond use during delivery are
eligible for a claim.
6.
Eligibility for Claims
We accept a claim ONLY if:
- The
product arrives broken into multiple pieces,
- The
product is completely unusable,
- The
damage occurred during shipping, and
- Proof
is provided (clear photos of packaging + product).
7. Claim
Window
Customers must report shipping damage within 48
hours of delivery, along with photos and the order number.
8.
Resolution Options
If your claim is approved, we offer:
- A
free replacement, OR
- Store credit of equal value