Truck Delivery Acceptance and Guidelines
Before the Truck Arrives
Ensure someone authorized is available to receive the
shipment
Have a phone or camera ready for photos
Clear space for unloading and inspection
At Truck Arrival
Verify the carrier / trucking company name
Confirm shipment matches your order number
Check pallet count and packaging quantity
Outer Packaging Inspection
Check cartons, pallets, or crates for visible damage
Look for crushed corners, broken pallets, torn wrap, or water exposure
Take photos of all sides of the shipment before unloading
Product Inspection (Before Signing)
Open packaging carefully while the driver is present
Inspect salt products for cracks, breakage, or crushing
Identify whether damage is minor (chips) or severe (unusable)
If Damage Is Found
Take clear photos of:
- Damaged
product
- Inner
packaging
- Outer
packaging
- Shipping
label
Write damage details on the delivery receipt
(POD)
Sign as “Received with Damage”
Keep all packaging materials
Never sign as “Received in Good Condition” if
damage is visible
If No Damage Is Found
Take a quick photo of the intact shipment (recommended)
Sign the delivery receipt as “Received in Good Condition”
After Delivery
Save the delivery receipt / POD
Store products in a dry, stable area
Report hidden damage (if any) within 48 hours
Damage Claim Reminder
- Claims
must be submitted within 48 hours of delivery
- Delivery
receipt notation is mandatory for visible damage
- Photo
evidence is required for all claims